Operation Smile

Connecting with

volunteers connected globally

Cloud solutions aren’t just about linking machines. We strategize, design and implement with a unique focus on the human impact of the technology. Nowhere is that purpose better shown than in our work with this groundbreaking nonprofit.

The Challenge

In developing nations across the world, Operation Smile provides life-changing surgeries to tens of thousands of children in need. But its brilliant staff was trying to coordinate everything using only spreadsheets. Through deep collaboration, the Wipfli team developed a unified volunteer management system rooted in the unique needs of staff, volunteers and patients.

The Solution

Understanding the global team’s needs was essential to success. With a focus on real-world usability, our platform took a holistic lifecycle approach to ops — centralizing recruitment, engagement, training, deployment and coordination. It also seamlessly connected with existing learning, background verification, financial and donor systems.

They fully brought everyone to the table. Not just a developer. Not just change management. Not just engagement. They committed their whole team to us.
Kaitlynn Colson, Director of Global Volunteer Resources, Operation Smile

The Results

Bringing Operation Smile into the cloud was about more than efficiency. Access to real-time data and smarter deployment of resources meant better frontline care and patient outcomes. Wipfli is now working with Microsoft to help bring this volunteer management system to startup nonprofits across the country to help jumpstart their growth.

patients served
patient interactions
volunteer hours
Related capabilities


With more than 2,900 associates and 48 offices, Wipfli's team is always ready to help. How can we put digital to work for you?


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